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Users must be at least 18 years old and reside in jurisdictions where real-money gaming is permitted. Verification through official documents is required before withdrawals are processed. Accounts are restricted to one per person, IP address, and household.
Registration demands complete and accurate personal details. Any discrepancies may result in account suspension. To keep your account safe, keep your login information private and don't give it to anyone else.
The least amount you can deposit is $10. All payments are made through payment services that are PCI DSS-certified. You have to show your ID to get your money out, and it could take up to five business days. Before you can request a payout, you must meet the wagering requirements for promotional credits.
Welcome packages give you up to 100 free spins and a cash bonus that matches your first deposit. All free credits must be played through 35 times on eligible activities before they can be turned into real money. If you break the rules for bonuses, like placing bets with no risk, you lose your promo credits and any winnings that come with them.
If you try to cheat, like using a VPN to get around geographic restrictions, your account will be closed right away. There is strict oversight of compliance with the law, and only personal funds can be used for deposits.
For assistance, live chat and email support operate 24/7. Disputes are addressed within 72 hours. Additional documentation may be requested during the resolution process.
All modifications to user rules are communicated via email and appear in your account dashboard. Continued use of the platform signals acceptance of the latest requirements.
All promotional rewards are credited after successful account verification. To convert bonus funds to withdrawable balance, users must meet a minimum playthrough rate set individually for each offer, which can be found in the promotional details. Most deposit-related incentives require the player to stake the reward and original deposit between 20x and 40x. Exact requirements depend on active campaigns. Free spins are issued on selected game titles only. Players can only hold one offer at a time. Engaging in multiple overlapping sign-up, reload, or loyalty perks simultaneously leads to forfeiture of associated gains at the operator’s discretion. Wagers placed from real funds will always be deducted first. If suspected of fraudulent activity, management reserves the right to remove all rewards.
Monetary transactions are processed via licensed payment gateways. Minimum deposit usually starts at €10 or local currency equivalent. Withdrawals may only be requested to the same method used for depositing. Each customer must provide full personal documentation before any withdrawal is authorized. Processing times range from instant up to 5 business days, subject to identity verification and payment provider policies. There are daily, weekly, and monthly caps based on player’s account status and verification level. There may be limits on how much you can take out of your rewards. If you ask to withdraw more than the allowed maximum, the rest of the money may be lost. All changes to balances follow the rules against money laundering.
Only people who are 18 years old or older, or the legal age in their area, can sign up. You can only have one account per person. If you have more than one account, share your login information with others, or give out wrong contact information, your account may be closed right away. When necessary, especially before making a withdrawal or doing a lot of gaming, you must verify your address, payment information, and identity. Personal data is protected according to GDPR rules and can be used to check someone's identity, stop fraud, and follow the law. You can change or take away your communication preferences at any time in the profile section.
Not all areas allow people to play interactive games. Before signing up and doing anything, users must make sure that their local laws allow them to participate remotely. If you try to access content from countries that are not allowed or through VPN or proxy services that are not allowed, your account will be limited. If there are technical problems or rounds that are interrupted and bets are not recorded, you should quickly report them to the help desk so they can be fixed. If you try to take advantage of software bugs, whether by hand or automatically, your account will be suspended and any wins you get through unfair means will be voided.
Players can directly access self-exclusion or deposit limit tools from their profile area. This lets them limit their activity as needed. The "Help" section has the contact information for responsible gaming organisations that can help with bad gaming habits. Support staff is trained to handle and respond to requests about risk management protocols. The platform also has regular tools for self-assessment.
Anyone who wants to get the most out of promotional rewards needs to know what wagering requirements are. These rules tell you how many times you have to bet the bonus amount before you can take out any money you win from it. If you can correctly identify these conditions and figure out how they will affect you, you can avoid surprises.
Every promotional offer has a multiplier, like 35x or 50x. This number tells you how many times you have to play through the original offer or reward, or both, before you can cash out.
Check to see if the requirement only applies to the reward, the deposit plus the reward, or just the money you make from free spins and other tips. Usually, this information is shown next to the bonus details or in the fine print of the promotion.
Different games help meet playthrough requirements in different ways. Table games often have a smaller percentage than video reels. For example, betting on blackjack might only count for 10%, so you would need to play more to reach the goal. On the other hand, video reels might count for the whole amount. Look at the breakdown table that shows the percentages for each group.
Promotions usually have a deadline for meeting the requirements, which can be anywhere from 7 to 30 days. If you miss the window, you could lose both the reward and any money you made from it.
When using active promotional funds, there are often limits on how much you can bet. For instance, you might only be able to bet up to €5 per spin or hand. If you go over that amount, your bonus and winnings could be lost. To get an accurate idea of how much an offer is worth, multiply the requirement by the reward amount and make sure the games and stake limits are in line with how you like to play. Before you agree to anything, always read the fine print and promotional listings carefully to make sure you can easily meet these requirements.
The payout caps usually depend on the payment provider and the user's status. Standard users can ask for up to €5,000 per month, but they can only get €2,000 per week. High-tier members or VIP account holders could get higher limits, up to €10,000 a month. Look in the cashier section for the exact numbers that go with your account level. You can only go over these limits if you get direct permission from customer support and provide proof of that permission.
The amount of time it takes for money to get to your account depends on how you withdraw it. E-wallets like Skrill and Neteller usually send money within 24 hours of approval. It can take 2 to 5 business days for credit and debit cards to work, and 3 to 7 business days for bank transfers. All requests must go through a mandatory pending period, which is usually up to 24 hours, for internal review. This time can be extended during busy times or if more identification is needed.
The first withdrawal of the week is usually free. If you make more requests within a week, you may have to pay extra fees, which are usually €2.50 to €5 per extra transaction. Bank transfers may come with extra fees from the bank, especially for international transactions or changing money. Before you confirm the withdrawal, make sure that all the information in your personal account dashboard is correct.
Use the same payment method for both deposits and withdrawals whenever you can to avoid delays or fees. Before you ask for your first payout, make sure you have completed all of the account verification steps. This speeds up processing and meets AML standards. Regularly review withdrawal rules and your current VIP level to ensure full use of available privileges without unexpected costs.
Before players can make withdrawals or get promotional benefits, they must have their identities checked. Verification is necessary to follow the rules, lower the risk of fraud, and make sure that people are eligible based on their age and location. Users must send in documents that match the information on their registered profile when they register or when they reach certain transaction limits. Make sure that files are clear and easy to read so that processing doesn't take longer.
Required Document | Purpose | Accepted Formats | Problems that happen often |
---|---|---|---|
Issued by the government Identification with a photo | Confirming your identity and age | JPG, PNG, PDF | ID that has run out, pictures that are only partially there, and scans that are blurry |
Proof of Address (from the last three months) | Verification of residence | PDF, JPG, PNG | Outdated statements, mismatched names, poor quality |
Payment Method Confirmation | Ownership and method validation | Bank statement, e-wallet screenshot, card photo | Obscured details, missing account info, tampered files |
Upload documents via the secure portal under your user profile. Make sure that all four corners of the document are visible, that the details are clear, and that the names on the document match your account. Color scans are preferred and should be free of edits or marks. Most of the time, verification reviews are done within 72 hours of getting the documents. You will get status updates by email. If additional details are requested, respond promptly to avoid disruption of deposits, withdrawals, or bonuses. For enhanced authentication and increased transaction limits, further materials may be requested, such as a selfie holding your ID or updated banking documentation. All documentation is treated confidentially according to the privacy policy and aligns with data protection legislation. If you don't meet the verification requirements, your account activity may be put on hold until the issue is fixed.
Not all activities or digital games add the same amount to promotional rewards like matched payments or free credits. Often, software developers or agreement requirements list the games that can be played or put limits on certain titles. For instance, some providers may limit the use of free spins or bonus cash to certain exclusive releases, jackpot features, or table games. Check the list of games that are eligible for a special offer before you activate it. Most of the time, titles that aren't on this list don't count towards wagering requirements. This means that playing these games for real money may not help you meet the requirements for getting more money or winnings. Some products may even be completely blocked from bonus play; trying to use promotional funds on them can mean losing the prize. Also, some types of games, like live dealer games or virtual table classics, don't add as much to rollover targets as digital bandit machines do. For instance, strategic games like blackjack or roulette might only count 5 to 20% of a transaction, while spinning reels might count 100% of each bet. Check the breakdown for each bonus to find out the exact weightings. Some offers are even more limited by the maximum bet size per round when using promotional credit. Going over these limits, even by accident, can mean you can't take part in the offer anymore or lose your winnings. Before placing any bets with active bonus funds, it's a good idea to check the allowed stake levels. Before claiming any promotion, make sure to read all of the terms and conditions. Knowing these limits can help you avoid disappointment and make it easier to give out extra rewards.
Users must keep each session safe by not using banned software or third-party help tools. You can't use bots or any other kind of automated play to change the outcome of a game. If you do, you could be banned for life and lose your money. Account information, like passwords and two-factor authentication details, must be kept private. It is against the rules of operation to share logins or let other people see a personal profile. Be on the lookout for strange behaviour, like changes to your balance that you didn't ask for or messages that you weren't expecting. Use in-app support or direct email to quickly report any problems to protect both your own data and the fairness of the community. When signing up or making a payment, players should only use correct personal and banking information. It is not allowed for the same person to register multiple times or to lie about their identity. This will result in the loss of privileges and possible legal action. Only payment sources that the registered user owns can be used for financial transactions. You can't make transactions for other people, like friends or family, and your assets may be frozen during compliance checks. To control your playing behaviour, it's best to use tools like self-exclusion and deposit limits. Going beyond personal limits or finding ways around protective measures can make the safeguards meant to stop problem gambling less effective. Before placing a bet, everyone is responsible for knowing the rules of the game. Disagreements over how mechanics or payouts work will not let you off the hook for results. It is against the rules to take advantage of technical mistakes, like bugs or system glitches. You must tell customer support right away if you get any unintended benefit from these methods to avoid getting in trouble.
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